Policy
At SuperKlean Cleaning Service LLC, we are committed to providing exceptional cleaning services while maintaining transparency and professionalism. This page outlines our key policies, procedures, and processes to ensure a seamless experience for all our customers.
Scheduling and Appointments
Services can be scheduled up to 30 days in advance. Appointments are booked on a first-come, first-served basis. Recurring services can be arranged to secure your preferred time slots.
Rescheduling and Cancellations
Appointments must be rescheduled or canceled at least 48 hours before the scheduled time. Cancellations made less than 48 hours in advance may incur a cancellation fee. In cases of unforeseen circumstances, we will work with you to reschedule at the earliest convenience.
Quotes and Payments
After completing a service quote, a price will be provided for your cleaning needs. A payment link will be sent once the service is booked. Payment is due upon job completion unless otherwise agreed. Accepted payment methods include: CashZellePayPalCashAppDebit/Credit Cards (processed securely online). Late payments will incur a $25 late fee for every 7 days past the due date.
Commercial Contracts
For commercial contracts, we require a 30-day written notice for cancellations.
Services provided under contract are subject to the agreed terms and conditions.
Subcontractor Payment Terms
Subcontractors are subject to Net 30 or Net 45 payment terms, depending on the agreement. Payments will be processed promptly upon receipt of accurate invoices and required documentation.
Right to Deny or Cancel Service
SuperKlean Cleaning Service LLC reserves the right to deny or cancel service at any time under the following circumstances:
The work environment is unsafe or unsuitable for our team.
Customer fails to comply with our policies.
We will communicate any cancellations and work toward a resolution where possible.
Service Guarantee
Your satisfaction is our top priority. If you are not satisfied with any part of our cleaning service, please notify us within 24 hours. We will promptly address any issues at no additional cost.
Health and Safety
Our cleaning products are eco-friendly and safe for people and pets. Please inform us in advance of any allergies or sensitivities to specific cleaning agents.
Property and Damage Policy
Our team is trained and insured to handle your property with care. In the rare event of damage, report it immediately, and we will resolve the matter as quickly as possible.
Policy Updates
SuperKlean Cleaning Service LLC reserves the right to update policies, procedures, and processes at any time.
Customers will be notified of significant changes.
We appreciate your cooperation and understanding of these policies, which help us deliver consistent, high-quality cleaning services.
Monday-Saturady (8am-6pm) Sunday (11am-4pm)
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